1. Cases are processed slowly through the court system. Typically, there are a number of pretrials that take place prior to resolution of a case. We do not have the final say as to when the court schedules dates in your case. The unfortunate reality is that your case may place your life on hold for quite some time. It is important that you understand this – both for your own peace of mind, and to understand that we are also at the mercy of the court system.
1. Communication is key. If you can no longer make a scheduled appointment, you must let us know as soon as possible and reschedule your appointment. You must also respond to our messages as soon as you can. It is of the utmost importance that we maintain communications.
2. We are here to answer any and all questions that you may have. If you do not understand something, such as your fee letter, let us know. Do not move forward with retaining us, retaining an expert, or making any other decisions in your case if you have unvoiced concerns.
3. However, if we are unable to answer your first call, do not continue to make back-to-back calls. If we do not answer, it is because we are busy and unable to. Please leave a detailed message or send us an email and we will get back to you as soon as we can.
4. We cannot track and store text messages in your file. As such, do not send any substantive information via text message. All substantive information should be sent to us via email.
5. Keep in mind that your case is not our only case. Every case is important to us and receives the same amount of attention and care; however, cases are staggered. In other words, we must handle the cases that are most urgent or have upcoming deadlines first. No case is ever ignored or disregarded – there is simply an order to when and how we must handle each case.
6. Schedules are flexible and subject to change due to a variety of reasons, including, but not limited to, a sudden emergency that has arisen in another case. Do not be surprised if an appointment must be moved on our end.
Contact us if you have a problem. If we are unable to assist you, at the very least we can put you in touch with an attorney who is qualified and who you can trust.